General FAQ's |
General:
How long does it take to build a Web site?
Is my business/organization too small for your company?
Does location matter?
Do I own my Web site?
After launch of my new site, how long will it take to obtain visibility in the search engines?
Processes:
Can you work with my marketing department and/or advertising agency for graphic development?
How does my project stay on task?
What do I need to provide to you in order to get my Web site up and running?
What happens after my site is launched?
Technology:
Are there advantages to building a whole Web site in Flash?
What is the difference between streaming and downloading video?
Hosting:
Do you host sites as well?
What do your hosting packages include?
Q: How long does it take to build a Web site?
A: Like anything, a good Web site takes time. Because SJSites Internet Services focuses on custom solutions, we need to work with you to develop your site to meet your needs. It's a very interactive process that will evolve into a fantastic web site for your organization.
That being said, to build a Web site properly and thoroughly, you can expect an average timeline of 1 - 2 weeks. Many sites will take longer due to their complexity, but one of the first things that we deliver is a detailed timeline for the project. With solid communication from our clients, we meet each stage of the project and deliver our web sites on time and within budget.
Q: Is my business/organization too small for your company?
A: Not at all! Sure, we work with many large companies and some pretty big organizations, but we also work with a lot of small and medium sized and start up businesses. Some of our best and most successful clients started out as one-person companies! Of course, one of the big advantages of partnering with SJSites Internet Services while you are just starting off is that you won't have to shift companies as you get larger. We know what works and what doesn't, so we can help you grow according to YOUR schedule.
Q: Does location matter?
A: No. While SJSites Internet Services is headquartered in the midlands, we have several clients as far as France, Holland, Scotland, Jersey and many other locations throughout the UK and Ireland. Now that todays technology enables people to interact no matter where in the world they are located, it means that we are able to build sites for clients anywhere in the world.
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Q: Do I own my Web site?
A: Yes. Everything including your website and content will be in your name.
Q: After launch of my new site, how long will it take to obtain visibility in the search engines?
A: Unfortunately, this is not an easy answer due to the unknowns associated with evolving search engine behavior. However, in our experience, new domains typically achieve search engine visibility approximately six to nine weeks after launch of the site. Your site may obtain visibility in Yahoo! and MSN prior to Google, due largely to initial aging delays that withhold new Web sites from Google for a length of time before indexing. While SJSites Internet Services develops Web sites to be compatible with search engine indexing technology, there may be unavoidable delays in obtaining organic visibility. During this delay, focus on your offline and pay-per-click advertising to drive traffic to your site. We also are partnered with a long standing SEO company that could help you to become visible very quickly.
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Q: What can I expect when beginning initial discussions with your Web development firm?
A: When beginning to investigate our Web development services, you will be paired up with one of our experienced account representatives. He/She will be matched with you according to your industry, the needs of your project, and your physical location, in an effort to make communication and understanding both easy and rewarding. The goal of the account representative is to work with your organization to develop a strategy for achieving a successful Web presence, and to provide you with detailed information about our services, pricing, and timeline, as it applies to your project. There is no cost for this initial consultation and we look forward to beginning discussions with you. Please contact us e-mail at info@sjsites.co.uk.
Q: Can you work with my marketing department and/or advertising agency for graphic development?
A: Yes, if desired, SJSites Internet Services will gladly work with your marketing department or advertising agency for graphic development to ensure that your Web site is properly communicating your brand. However, this third-party involvement can influence the length of the graphic design process.
Q: How does my project stay on task?
A: As development progresses, you will be provided with graphic design previews and a beta site, which rely on your feedback, approval, and testing. Indeed, keeping your project on task is a mutual effort!
Q: What do I need to provide to you in order to get my Web site up and running?
A: While SJSites Internet Services is a full-service Web site development company—offering design, development, hosting, and maintenance services—we do require that each client provide us with any desired content in an electronic format. In order to maintain a timely development schedule, content should be provided by the specified deadline.
Q: What happens after my site is launched?
A: When applicable, our Content Management System (CMS) allows you to make changes to your site without any programming knowledge and reduces ongoing maintenance costs. However, for any issues that may arise, or for updates that are not covered through your CMS, we have dedicated Customer Service and Updates departments to handle issues and modifications in a reliable, timely fashion.
Q: Are there advantages to building a whole Web site in Flash?
A: There are advantages in implementing Flash components into your web site, but we do not recommend planning the whole architecture in Flash, as it's more difficult to expand and enhance functionality later. Additionally, there are some limitations in search engine visibility if a site is built entirely in Flash.
Q: What is the difference between streaming and downloading video?
A: Streaming is a protocol that enables the user to watch the video shortly after clicking the link. You are requesting pieces of video as you watch it, and nothing is saved to your hard drive. By downloading a video, you must wait until the whole file is copied locally before you can watch. And you will have to remove the file yourself once you are done watching. Each protocol has its pros and cons, so the best choice depends on the type of web site or content you are offering.
Q: Do you host sites as well?
A: Yes. While it is not a requirement, we do host about 98% of our clients in our multi-million dollar data centers, which ensure the reliability and security of our clients' Web sites.
We use only Dell servers in our web hosting platform. Utilising state-of-the-art technology we have built a web hosting platform that is second to none
Our platform is designed in such a way that if any server fails another server automatically and without delay takes over that server's workload. For example, if one of our mail servers breaks down another server automatically comes online, with all the correct configuration, and takes over the work of the failed server. During this period no email is lost.
As well as this, all data is stored in two large network disk arrays. Data is automatically synchronised between the arrays so that in the event of an array failing the remaining array continues to serve data to the servers with no downtime. >>more on this
Q: What do your hosting packages include?
A: SJSites Internet Services Ltd offers flexible hosting packages that are geared towards each client’s storage, transfer, security and database requirements. Both shared and dedicated hosting environments are available.
Additionally, hosting packages include maintenance time, traffic statistics,and technical support. Since maintenance time is worked into the hosting package.
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